Warranty

We offer a 12 month warranty (from date of purchase, with proof required) within certain conditions and exclusions.  If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item. The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Stander Bende, transfer of leather dye or misuse.

Returns

I AM NOT SATISFIED AND WOULD LIKE TO RETURN MY ORDER

If you bought one of our products and are not completely satisfied with your purchase, please email us with the reason, photos of the product and proof of purchase. You may exchange it within 7 days from receiving the item.

The item needs to be returned in original packaging and not be used. ** Courier cost for your own account.
Once we receive the item, we will first inspect it and then contact you. Kindly take note that any exchange with marks or signs of usage will automatically be rejected.
Note:
No refunds or returns can be issued on custom orders
No refunds or exchanges on sale items or sample bags